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Frequently asked questions
How long does delivery take?
Delivered in 3 working days after you order. We dispatch Monday to Friday, except mercantile and Poya holidays.
Do you offer cash on delivery?
Yes. Cash on delivery is available at checkout, and you pay in cash when your order is delivered.
What payment methods do you accept?
We accept cash on delivery, Koko, Mintpay, and card or online payment through OnePay.
Can I return an item?
Returns are accepted within 7 days. Send the piece to our warehouse at 67D Pepiliyana Road, Dehiwala; return delivery is paid by the customer. The warehouse and our store are the same address, so you can bring a return in person instead of posting it.
What is the warranty?
Stainless steel: 6-month colour warranty. If the colour changes within 6 months, we replace the piece.
Copper: 3-month warranty for manufacturing faults only. Colour change is not covered, because copper is made for special days, not daily wear.
Watches: 2-year machine warranty.
Damage after use (for example a pulled chain) is not covered. If something is wrong when you receive it, you can return or exchange it within 7 days.
What is Lavalier jewellery made of?
Lavalier jewellery is made from stainless steel and copper. Stainless steel is our everyday line; copper is used for occasional-wear pieces.
Is gold plated jewellery waterproof?
It depends on the metal underneath.
Stainless steel: yes, it's waterproof. Wear it in the shower, at the gym and in the rain. Water and sweat won't change the colour, and every steel piece has a 6-month colour warranty.
Copper: no, keep it dry. Our copper pieces have a lot of fine detail and are made for weddings, parties and special days, not daily wear. Take them off before a shower or a swim, and wipe them before you put them away.
Tip: pool water, sea water and perfume are hard on all gold plating. Take your pieces off for a swim and they will shine for longer.
How should I care for my jewellery?
Keep your pieces clean and dry after wearing. It is the single thing that most extends their life.
Where is the Lavalier store?
Our store is at 67D Pepiliyana Road, Dehiwala. It is open 11am to 8pm, Tuesday to Sunday, and closed on Mondays.